--- title: Receipt Management slug: editorial/receipt-management docTags: createdAt: 2026-06-10T11:49:32.192Z --- Look up a user's receipts and entitlements across one app or your whole team. # What you can do Use this tool to investigate purchase and subscription issues for a specific user. Given a device or account identifier, you can see the receipts on file, the entitlements they grant, and (for admins) reset that user's validation state when something has gone wrong. # Searching Open the Receipts page from Control Center. The search form has two fields: - **App picker** — optional. Pick a single app to scope the search. - **Device ID or Account ID** — the owner identifier you are investigating. Press Enter to search. ## Search modes There are two ways to search depending on whether you select an app: ### Single-app search Pick an app, enter an identifier, and search. Results are limited to that app. Admin actions and entitlement explorer links are only available in this mode. ### Team-wide search Leave the app picker empty and just enter an identifier. Results include receipts and entitlements from every app you are permitted to see. Use the **team picker** in the user menu (top right) to narrow team-wide results to the apps of a specific team. # Results overview After a search, the page shows two side-by-side lists. ## Receipts One row per receipt found for that owner: - **Transaction ID** — click to open the receipt detail page. - **Product ID** — the product the receipt is for. - **Type** — for example purchase or subscription. - **Purchased** — purchase date and time. - **Expiration** — expiration date and time, or empty if the receipt does not expire. - **Status** — Valid, Expired, or Canceled, shown as a colored chip. ## Entitlements The access that has been granted from those receipts: - **Transaction ID** — links back to the receipt that granted the entitlement. - **Type** — what kind of entitlement it is (for example CONTENT, ISSUE). - **Entitlement for** — the target the user has access to. For CONTENT and ISSUE entitlements, this is a link that opens the item in the explorer (single-app search, or team-wide search with a team selected). # Receipt detail Clicking a transaction ID opens the receipt detail page, which shows: - **Project** — the app the receipt belongs to, linking to its project page. For legacy team-scoped receipts, the **Team** is shown instead. - **Unique ID** — the internal identifier of the receipt. - **Transaction ID** — the store transaction identifier. - **Product ID** - **Status** — Valid, Expired, or Canceled. - **Type** - **Purchase Date** - **Expiration Date** Below the details, the **Associated Entitlements** list shows the access granted by that specific receipt (for purchase receipts). # Admin actions Available only to SuperUsers and Global Admins, and only when a single app is selected. The buttons appear in the top right of the results page. ## Invalidate cache Clears the cached validation result for this owner in this app. Use it when a receipt's state has changed at the store (renewal, refund, cancellation) and you want the service to re-validate on the next request instead of returning the stale cached answer. ## Delete assignments Removes all receipt assignments for this owner in this app. Use it to fully reset a user's purchase state in the app — for example after a fraudulent transfer or to clear up an account mix-up. This cannot be undone, so the action requires confirmation.Look up a user's receipts and entitlements across one app or your whole team. # What you can do Use this tool to investigate purchase and subscription issues for a specific user. Given a device or account identifier, you can see the receipts on file, the entitlements they grant, and (for admins) reset that user's validation state when something has gone wrong. # Searching Open the Receipts page from Control Center. The search form has two fields: - **App picker** — optional. Pick a single app to scope the search. - **Device ID or Account ID** — the owner identifier you are investigating. Press Enter to search. ## Search modes There are two ways to search depending on whether you select an app: ### Single-app search Pick an app, enter an identifier, and search. Results are limited to that app. Admin actions and entitlement explorer links are only available in this mode. ### Team-wide search Leave the app picker empty and just enter an identifier. Results include receipts and entitlements from every app you are permitted to see. Use the **team picker** in the user menu (top right) to narrow team-wide results to the apps of a specific team. # Results overview After a search, the page shows two side-by-side lists. ## Receipts One row per receipt found for that owner: - **Transaction ID** — click to open the receipt detail page. - **Product ID** — the product the receipt is for. - **Type** — for example purchase or subscription. - **Purchased** — purchase date and time. - **Expiration** — expiration date and time, or empty if the receipt does not expire. - **Status** — Valid, Expired, or Canceled, shown as a colored chip. ## Entitlements The access that has been granted from those receipts: - **Transaction ID** — links back to the receipt that granted the entitlement. - **Type** — what kind of entitlement it is (for example CONTENT, ISSUE). - **Entitlement for** — the target the user has access to. For CONTENT and ISSUE entitlements, this is a link that opens the item in the explorer (single-app search, or team-wide search with a team selected). # Receipt detail Clicking a transaction ID opens the receipt detail page, which shows: - **Project** — the app the receipt belongs to, linking to its project page. For legacy team-scoped receipts, the **Team** is shown instead. - **Unique ID** — the internal identifier of the receipt. - **Transaction ID** — the store transaction identifier. - **Product ID** - **Status** — Valid, Expired, or Canceled. - **Type** - **Purchase Date** - **Expiration Date** Below the details, the **Associated Entitlements** list shows the access granted by that specific receipt (for purchase receipts). :::hint{type="info"} SuperUsers and Global Admins have additional actions for invalidating the validation cache and resetting a user's receipt assignments. See [Receipt Admin Actions](docId\:srfybCF6aKfS9up0uT587). :::