--- title: How to report an error slug: how-to-report-an-error description: Learn how to submit error reports to the Purple Helpdesk with this comprehensive guide. Discover the necessary requirements, such as a company email address and familiarity with error categories. Find step-by-step instructions on accessing the Purple Help docTags: createdAt: 2023-09-26T16:50:07.918Z --- ## Summary This document is a guide to submitting a support ticket as a bug report to the Purple. Support Helpdesk. Whenever you find a bug within the product, you can report it via a ticket to the Purple Support Helpdesk and the team will get back to you as soon as possible with a solution to help you. *** ## Preconditions - Have an account with your company email address to the Purple Helpdesk - Are familiar with the [Support Categories](docId\:gR_6O8LrTuE98t-cHsFL1) so that you can classify your error *** ## How to 1\. Open the link of the Purple Helpdesk in your browser: [https://support.purplepublish.com/en/support/home](https://support.purplepublish.com/en/support/home) 2\. Click on 'Submit a ticket' ![Click on 'Submit a ticket'](https://api.archbee.com/api/optimize/sCxKkm0StdQInfax4mSE5-TtB00ELHD6sRds2as52w0-20241127-162056.png) 3\. Below 'Company' enter the name of your organization ![enter the name of your organization](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/55212d76-2eb3-426f-b2d1-22a5b3565403/ddb06b98-eeea-47a0-929b-eaaa442dc572.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3883\&fp-y=0.4552\&fp-z=1.1133\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=119\&mark-y=374\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03OTkmaD01NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 4\. Below 'Requester' enter your (work) email address ![enter your (work) email address](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/97c9ee1a-94ba-4c1f-bfc5-a29cd9cd0090/99a7e261-7036-4523-b607-7cc3496c8c99.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3883\&fp-y=0.5561\&fp-z=1.1133\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=119\&mark-y=379\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03OTkmaD01NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 5\. In the field below your email address, enter your name ![enter your name](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/0c82a411-0a75-4c55-870f-4a5eb02ba20f/6fa9466a-7cbb-40cd-bbff-0e4cdab201cb.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3883\&fp-y=0.6256\&fp-z=1.1133\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=119\&mark-y=441\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03OTkmaD01NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 6\. Below 'App / Project name' enter the name of your app or project ![enter the name of your app or project](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/13cff3e2-9f25-4273-9ef0-b8479f49477f/59a2b494-08b4-4a19-919c-c0e7b0b09de5.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3883\&fp-y=0.7265\&fp-z=1.1133\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=119\&mark-y=531\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03OTkmaD01NCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 7\. Below 'Subject' describe what your request is about ![describe what your request is about](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/3fee9522-508f-4bf4-8752-078a717f46dc/d5165c94-713b-4fff-bd6c-c291f6f51146.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=113\&mark-y=488\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz03NDYmaD01MSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 8\. Below 'Description' section, describe your request in detail and give us as much information as possible (see [Error description](docId\:jTlXD03NF6rQ7yTk_EDR2) ) ![describe your request in detai](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/e9e7f9be-54c4-42b5-83d4-a7bcc6773e9f/adf5f2eb-b1fb-42b4-a56e-92e233e2f7f1.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3883\&fp-y=0.8094\&fp-z=1.1152\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=120\&mark-y=573\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03OTkmaD0xMTgmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) 9\. Below 'Support category' select the error category (see [Support Categories](docId\:gR_6O8LrTuE98t-cHsFL1) ) from the dropdown ![select the error category](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/f0d59d5f-0512-40de-b06e-3824a6856f78/182ca2f1-8b00-4128-ab74-85edccd58c79.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3827\&fp-y=0.8935\&fp-z=1.1294\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=122\&mark-y=679\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz03OTMmaD01MyZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw) 10\. If applicable, upload an Attachment ![If applicable, upload an Attachment](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/f606a821-e22d-46f7-ba08-7a0032c56d7a/47c92991-dbeb-4fe4-b611-929a7b4436ed.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.1379\&fp-y=0.8083\&fp-z=2.5160\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=269\&mark-y=354\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yOTQmaD0xMjImZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D) 11\. Click on 'I'm not a robot ![Click on 'I'm not a robot](https://images.tango.us/workflows/b55ae041-018d-4480-862d-7f04fe8b8c21/steps/413b92a4-d3fa-40ea-9655-0546a48bf6c1/a3e6da41-9461-48c8-9c80-0c84216b78a5.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.1124\&fp-y=0.7265\&fp-z=3.0582\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=363\&mark-y=352\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz05OSZoPTk5JmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D) 12\. Click on 'Submit' ![Click on 'Submit'](https://api.archbee.com/api/optimize/sCxKkm0StdQInfax4mSE5-rCQFSpu7TB0Z6Wdj5H9se-20241127-165143.png) :::hint{type="success"} Your request has been successfully submitted to the Purple Customer Success team and they will get back to you as soon as possible. An email will be sent to the email address provided above. :::