---
title: MFA: Reset the OTP Device for a Team Member
slug: mfa-reset-the-otp-device-for-a-team-member
description: App Admins in Purple Manager have the ability to reset their users' One Time Password (OTP) devices. If 'Force MFA' (Multi-Factor Authentication) is enabled for your team, App Admins can allow users to register a new OTP device.
docTags: 
createdAt: 2024-07-08T09:00:13.062Z
---

Purple Manager

***

## Summary 

Account Admins in Purple Manager have the ability to reset their users' One Time Password (OTP) devices. If 'Force MFA' (Multi-Factor Authentication) is enabled for your team, Account Admins can allow users to register a new OTP device if the original is lost, or to bypass the OTP step during login if it is no longer required.

In Purple Manager, this feature is available via a button in the team member details view for users who have an OTP device configured.

Clicking this button will display a confirmation dialogue. Once confirmed, the user's OTP device will be deleted, allowing them to set up a new device to verify their identity on the next login.

If there isn't such button visible in Purple Manager, the user hasn't yet registered an OTP device.

***

## Preconditions

- Have an 'Account Admin' role in Purple Manager. Learn more [about the Account Admin role in Purple Manager](docId\:HBJHrXIfYYnKHjKpkv0TF) 
- Have enabled the Feature [MFA: Force Multi-Factor Authentication (MFA) for a Team](docId\:kDmPCHL55H3CbKCJlKmTh)
- At least one user of this team has logged in and therefore setup an OTP device.

***

## How to

1\. Go to Purple Manager -> App -> Overview and click on the name of your team

![click on the name of your team](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/455c24dc-7a39-42d8-b8bd-17d87bf233a2/82381233-aac6-40b3-9ee4-4e55ab4e9871.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.3519\&fp-y=0.3523\&fp-z=1.4242\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=699\&mark-y=573\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xOTMmaD0zNSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

2\. Click on 'Members'

![Click on 'Members'](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/a2efa83a-e110-4c12-8fe2-656d26921b0f/7e65a2f6-fc9a-41b2-a8c1-7661857c84a9.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.2951\&fp-y=0.2944\&fp-z=1.7013\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=544\&mark-y=266\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0xNDMmaD02OSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

3\. Click on 'Edit'

![Click on 'Edit'](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/71312909-eb1f-404e-9349-89b89633f097/18bde96d-8a85-48e2-b1e5-a923bdf83620.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.5014\&fp-y=0.5054\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=1093\&mark-y=464\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0yOSZoPTMzJmZpdD1jcm9wJmNvcm5lci1yYWRpdXM9MTA%3D)

4\. Click on 'Reset OTP Device'

![Click on 'Reset OTP Device'](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/5b81cb25-f3b4-4198-8fdc-71c1d67a6938/ac6d691a-8821-4714-a704-2b4a7a82b26c.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.5722\&fp-y=0.8829\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=591\&mark-y=420\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0xOTEmaD00MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

5\. Click on 'Reset'

![Click on 'Reset'](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/887fe069-3a23-479f-b84b-9733d699bb75/d4fe541a-2768-4b7c-80f3-24100997e169.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.5756\&fp-y=0.6610\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=561\&mark-y=341\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0yNjAmaD03NyZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

6\. Click on 'OK'

![Click on 'OK'](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/14c08ec3-760b-4d21-8618-c6dfc78b60c0/5dcfc54f-9e5e-4e75-8b33-4835a226c36c.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=849\&mark-y=330\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0yNzAmaD04MCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)

7\. Click on 'Save'

![Click on 'Save'](https://images.tango.us/workflows/b7dd6eaf-ef0c-4309-b0a3-a43db58ad5d9/steps/a4e4b3d9-5972-46c6-acd3-56658a9d0291/f239983a-dda3-4818-a4f2-cabf4bd4f608.png?fm=png\&crop=focalpoint\&fit=crop\&fp-x=0.5000\&fp-y=0.5000\&w=1200\&border=2%2CF4F2F7\&border-radius=8%2C8%2C8%2C8\&border-radius-inner=8%2C8%2C8%2C8\&mark-x=931\&mark-y=512\&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0yMzcmaD01MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)