For you as a Purple Customer, this section contains useful articles on a variety of support topics designed to provide quick assistance with recurring issues.

From working with our Purple Support Helpdesk, to helpful troubleshooting tips, to common reasons for app rejection, this section contains self-help documentation guides.

This section provides essential information on everything from registering with the Purple Support Helpdesk, to understanding support categories and reporting bugs. As a Purple customer, you'll also find the key details you need to communicate effectively with our team for assistance with your Purple product. 

Find valuable insights on some recurring tasks within Purple, helping to streamline your daily workflow with our publishing suite.

These articles are designed to help you self-help when you encounter known issues in your day-to-day work with Purple.

Purple SSO

Support

Register for the support helpdesk

Purple Overview

Overview

Introduction

Purple Manager: Team Management

Purple Manager: Overview of roles & rights

Purple Manager: Invite a user to a team and assign a role

Purple Hub: Overview of roles & rights

Purple Hub: Change the role of a user

Purple Hub: Create an author

MFA: Enable Multi-Factor Authentication (MFA) as a user

MFA: Force Multi-Factor Authentication (MFA) for a Team

MFA: Reset the OTP Device for a Team Member

MFA: Force Multi-Factor Authentication (MFA) for a Team as a Global Admin

Account Setup

Support Categories

Error description

How to report an error

Report an Incident outside of business hours

Support Helpdesk

Find out app version and device ID

Readmode: Required data and PDF requirements

Purple know how

Troubleshooting: Problems with publishing articles

Apple app reject reasons

Troubleshooting Push not received in the App

Troubleshooting iOS App installation

Troubleshooting: E-Paper not imported

Troubleshooting

Roadmap

Product updates

Hub Update (DE)

Hub Update (EN)

Changelog

Purple App Template 10.8

Purple App Template 10.7

Purple App Template 10.6

Purple App Template 10.5

Purple App Template 10.4

Purple App Template 10.3

Purple App Template 10.2

Purple App Template 10.1

Purple App Template 10

Release Notes

App Support Matrix

Purple Publish Status page

Platform Updates