---
title: Support
slug: support
description: For you as a Purple Customer, this section contains useful articles on a variety of support topics designed to provide quick assistance with recurring issues.
docTags: 
createdAt: 2024-07-09T12:51:01.912Z
---

For you as a Purple Customer, this section contains useful articles on a variety of support topics designed to provide quick assistance with recurring issues.

From working with our Purple Support Helpdesk, to helpful troubleshooting tips, to common reasons for app rejection, this section contains self-help documentation guides.

## Support Helpdesk

This section provides essential information on everything from registering with the Purple Support Helpdesk, to understanding support categories and reporting bugs. As a Purple customer, you'll also find the key details you need to communicate effectively with our team for assistance with your Purple product. 

[Register for the support helpdesk](docId\:louEfHyvvAcU7bqpG4nxp)

[Support Categories](docId\:gR_6O8LrTuE98t-cHsFL1)

[Error description](docId\:jTlXD03NF6rQ7yTk_EDR2)

[How to report an error](docId\:QoJ_6NvayUeh8DSrUDKug)

[Report an Incident outside of business hours](docId\:JwHv20IXDiFNGn9-shU9C)

## Purple Know How

Find valuable insights on some recurring tasks within Purple, helping to streamline your daily workflow with our publishing suite.

[Test user management](docId:336Hg8JT5kkLAbNzY1G8H)

[Download a preview app to your device](docId\:UivFXNyZUUb4fL7B_OHVJ)

[Find out app version and device ID](docId\:l660mAdTNPDqWtJBySV5G)

[Readmode: Required data and PDF requirements](docId\:V8pbCGlgcwPxUm-LLmsXM)

## Troubleshooting

These articles are designed to help you self-help when you encounter known issues in your day-to-day work with Purple.

[Apple app reject reasons](docId\:EiGTe3ykaZLORHqS0ldiL)

[Troubleshooting Push not received in the App](docId\:XQzpud7XEoB9-sgDlB685)

[Troubleshooting iOS App installation](docId\:j0GAGGwKDC8ShPGSQ5e2I)

[Troubleshooting: E-Paper not imported](docId\:H7bOtJJNvkqdyVamLv3O4)