Error description

summary when reporting an error or a bug in the purple platform via the support helpdesk, you should deliver several details, so that we can allocate your issue and efficiently work on resolving your problem learn how to report an error docid\ qoj 6nvayueh8dsrudkug error description your error description in the support ticket should ideally contain the following information (if applicable) affected feature e g search function, publishing, issue download description of the problem (as detailed as possible) detailed error description e g the issue download in the 'my project app' doesn't work when i tab on it as a logged in user, the content doesn't load i received the error warning 'download not possible' exact date and time reproduction steps reproduction steps e g open the app, go to the newsstand, open issue no 3, tab on 'download' expected result e g the issue opens actual result e g i receive an error troubleshooting have you already tried to troubleshoot? have you already checked the purple docs for documentation to troubleshoot? which docs have you used? device type and operating system version e g iphone 13 with ios 17 browser and version e g google chrome version 119 0 6045 199 app template and/or experience version e g purple apptemplate 10 4, experience 2 7 environment please provide all relevant system links hub hub link and affected article url app purple manager url web reader url + purple manager url of the app website url importer sftp user and access link screenshots or screen recordings of the behaviour besides, you are asked to assess the support categories docid\ gr 6o8lrtue98t chsfl1 of the occurred problems before submitting the ticket examples please find an example of an ideal error description here example of an ideal error description