How to report an error

summary this document is a guide to submitting a support ticket as a bug report to the purple support helpdesk whenever you find a bug within the product, you can report it via a ticket to the purple support helpdesk and the team will get back to you as soon as possible with a solution to help you preconditions have an account with your company email address to the purple helpdesk are familiar with the support categories docid\ gr 6o8lrtue98t chsfl1 so that you can classify your error how to 1\ open the link of the purple helpdesk in your browser https //support purplepublish com/en/support/home https //support purplepublish com/en/support/home 2\ click on 'submit a ticket' click on 'submit a ticket' 3\ below 'company' enter the name of your organization enter the name of your organization 4\ below 'requester' enter your (work) email address enter your (work) email address 5\ in the field below your email address, enter your name enter your name 6\ below 'app / project name' enter the name of your app or project enter the name of your app or project 7\ below 'subject' describe what your request is about describe what your request is about 8\ below 'description' section, describe your request in detail and give us as much information as possible (see error description docid\ jtlxd03nf6rq7ytk edr2 ) describe your request in detai 9\ below 'support category' select the error category (see support categories docid\ gr 6o8lrtue98t chsfl1 ) from the dropdown select the error category 10\ if applicable, upload an attachment if applicable, upload an attachment 11\ click on 'i'm not a robot click on 'i'm not a robot 12\ click on 'submit' click on 'submit' your request has been successfully submitted to the purple customer success team and they will get back to you as soon as possible an email will be sent to the email address provided above