This document is a guide to submitting a support ticket as a bug report to the Purple. Support Helpdesk. Whenever you find a bug within the product, you can report it via a ticket to the Purple Support Helpdesk and the team will get back to you as soon as possible with a solution to help you.

1. Open the link of the Purple Helpdesk in your browser: 

https://support.purplepublish.com/en/support/home

3. Below 'Company' enter the name of your organization

4. Below 'Requester' enter your (work) email address

5. In the field below your email address, enter your name

6. Below 'App / Project name' enter the name of your app or project

7. Below 'Subject' describe what your request is about

8. Below 'Description' section, describe your request in detail and give us as much information as possible (see 

9. Below 'Support category' select the error category (see 

Your request has been successfully submitted to the Purple Customer Success team and they will get back to you as soon as possible. An email will be sent to the email address provided above.

Learn how to submit error reports to the Purple Helpdesk with this comprehensive guide. Discover the necessary requirements, such as a company email address and familiarity with error categories. Find step-by-step instructions on accessing the Purple Help

Error description

How to report an error

Report an Incident outside of business hours

Purple Overview

Overview

Introduction

Purple Manager: Team Management

Purple Manager: Overview of roles & rights

Purple Manager: Invite a user to a team and assign a role

Purple Hub: Overview of roles & rights

Purple Hub: Change the role of a user

Purple Hub: Create an author

MFA: Enable Multi-Factor Authentication (MFA) as a user

MFA: Force Multi-Factor Authentication (MFA) for a Team

MFA: Reset the OTP Device for a Team Member

MFA: Force Multi-Factor Authentication (MFA) for a Team as a Global Admin

Purple SSO