MFA: Reset the OTP Device for a Team Member

purple manager summary account admins in purple manager have the ability to reset their users' one time password (otp) devices if 'force mfa' (multi factor authentication) is enabled for your team, account admins can allow users to register a new otp device if the original is lost, or to bypass the otp step during login if it is no longer required in purple manager, this feature is available via a button in the team member details view for users who have an otp device configured clicking this button will display a confirmation dialogue once confirmed, the user's otp device will be deleted, allowing them to set up a new device to verify their identity on the next login if there isn't such button visible in purple manager, the user hasn't yet registered an otp device preconditions have an 'account admin' role in purple manager learn more purple manager overview of roles & rights docid\ hbjhrxifyynkhjkpkv0tf have enabled the feature mfa force multi factor authentication (mfa) for a team docid\ kdmpchl55h3cbkcjlkmth at least one user of this team has logged in and therefore setup an otp device how to 1\ go to purple manager > app > overview and click on the name of your team click on the name of your team 2\ click on 'members' click on 'members' 3\ click on 'edit' click on 'edit' 4\ click on 'reset otp device' click on 'reset otp device' 5\ click on 'reset' click on 'reset' 6\ click on 'ok' click on 'ok' 7\ click on 'save' click on 'save'