MFA: Reset the OTP Device for a Team Member

Purple Manager

Account Admins in Purple Manager have the ability to reset their users' One Time Password (OTP) devices. If 'Force MFA' (Multi-Factor Authentication) is enabled for your team, Account Admins can allow users to register a new OTP device if the original is lost, or to bypass the OTP step during login if it is no longer required.

In Purple Manager, this feature is available via a button in the team member details view for users who have an OTP device configured.

Clicking this button will display a confirmation dialogue. Once confirmed, the user's OTP device will be deleted, allowing them to set up a new device to verify their identity on the next login.

If there isn't such button visible in Purple Manager, the user hasn't yet registered an OTP device.

1. Go to Purple Manager -> App -> Overview and click on the name of your team

2. Click on 'Members'

3. Click on 'Edit'

4. Click on 'Reset OTP Device'

5. Click on 'Reset'

6. Click on 'OK'

7. Click on 'Save'