Support
Support Helpdesk
How to report an error
6min
This document is a guide to submitting a support ticket as an error report to the Purple. Support Helpdesk.
- Have an account with your company email address to the Purple Helpdesk
1. Open the link of the Purple Helpdesk in your browser: https://support.purplepublish.com/en/support/home
2. Click on 'New support ticket'
![Click on 'New support ticket' Click on 'New support ticket'](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/5a6723fb-1336-4d0a-812b-ac626448e5fe/8308b89b-2853-4e6c-ba6a-3e3bcc4ba9f5.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.4874&fp-y=0.4570&fp-z=1.1624&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=35&mark-y=297&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTYlMkNGRjc0NDImdz0yMjcmaD01MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
3. Next to 'Company' enter the name of your organization
![Next to 'Company' enter the name of your organization Next to 'Company' enter the name of your organization](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/1178afc9-cf32-48c2-9a22-7699b26cd475/062fee69-5285-4662-902f-e64e717d4c52.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=308&mark-y=234&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz04NTUmaD01MCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
4. Next to 'App / Project name' enter the name of your app and/or project
![Next to 'App / Project name' enter the name of your app and/or project Next to 'App / Project name' enter the name of your app and/or project](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/0980d97f-6cc6-4e61-918e-7a7012df325f/75b41a82-a904-411d-8706-e694c0e6375f.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=248&mark-y=158&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz05MzAmaD01NSZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
5. Next to 'Subject' enter a summary of what the error is about
![Next to 'Subject' enter a summary what the bug is about Next to 'Subject' enter a summary what the bug is about](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/fde12bfc-ef23-4232-be12-6d511be01e2d/4ce1b996-ea29-4b70-b40d-21fd818505ce.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=222&mark-y=99&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz04ODUmaD01MiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
6. Next to 'Description' describe your identified error (see Error description)
![Next to 'Description' describe your identified bug Next to 'Description' describe your identified bug](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/754d630b-f6d9-4958-b58e-43c6a0837e20/06d866e1-a2e0-4388-bbd5-869aba35bdaa.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=284&mark-y=127&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz05MTEmaD0zMDUmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)
7. Click on 'Attach a file' and upload e.g. a screenshot of the error
![Click on 'Attach a file' and upload e.g. a screenshot of the bug you found Click on 'Attach a file' and upload e.g. a screenshot of the bug you found](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/673de557-2728-4bae-b992-f2a52073e52a/d8d05645-a0b1-4cbc-8da8-b66416fade0a.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=302&mark-y=441&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0xNjYmaD00NiZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
8. Next to 'Support category' select the appropriate error category (see Support Categories) from the dropdown
![Next to 'Support category' select the appropriate error category from the dropdown Next to 'Support category' select the appropriate error category from the dropdown](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/35f4cf74-e20d-48f9-bf78-db607dc3c2f0/6f86fb84-ecf3-4ca7-b7a1-23399cccbfec.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=228&mark-y=101&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz0zMTQmaD01MCZmaXQ9Y3JvcCZjb3JuZXItcmFkaXVzPTEw)
9. Click on 'Submit'
![Click on 'Submit' Click on 'Submit'](https://images.tango.us/workflows/22e2ad7f-89b9-4199-ad48-2232812b0b6d/steps/f9ec5d02-ff55-48a8-9c4c-5c83eed1c7f5/86224b6e-a0f6-4c3b-8603-ae6fefaeacc8.png?fm=png&crop=focalpoint&fit=crop&fp-x=0.5000&fp-y=0.5000&w=1200&border=2%2CF4F2F7&border-radius=8%2C8%2C8%2C8&border-radius-inner=8%2C8%2C8%2C8&mark-x=106&mark-y=27&m64=aHR0cHM6Ly9pbWFnZXMudGFuZ28udXMvc3RhdGljL2JsYW5rLnBuZz9tYXNrPWNvcm5lcnMmYm9yZGVyPTQlMkNGRjc0NDImdz01MDImaD0yMTAmZml0PWNyb3AmY29ybmVyLXJhZGl1cz0xMA%3D%3D)
Updated 11 Jul 2024
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